REFUND POLICY
Returns
Our policy is that all purchases are final. Our warranty for product purchased in the lasts 14 days is exchange or repair. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, we need to receive an email within the 14 days, and the item returned in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and if available a replacement will be sent to you, if non available we will contact to arrange an alternative it's you, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received an exchange after being told
If you’ve done all of this and you still have not received your refund yet, please contact us at info@happinessheals.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@happinessheals.com.au and send your item to: Shop 2, 91-111 Brice Ave Mooroolbark Victoria AU 3138.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Shop 2, 91-111 Brice Ave Mooroolbark Victoria AU 3138
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy is that all purchases are final. Our warranty for product purchased in the lasts 14 days is exchange or repair. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, we need to receive an email within the 14 days, and the item returned in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and if available a replacement will be sent to you, if non available we will contact to arrange an alternative it's you, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received an exchange after being told
If you’ve done all of this and you still have not received your refund yet, please contact us at info@happinessheals.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@happinessheals.com.au and send your item to: Shop 2, 91-111 Brice Ave Mooroolbark Victoria AU 3138.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Shop 2, 91-111 Brice Ave Mooroolbark Victoria AU 3138
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
