Terms of Service

Overview

This website is operated by Happiness Heals (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Happiness Heals. We offer this website, including all information, tools and services, to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including, without limitation, browsers, customers, vendors and contributors of content.

Please read these Terms carefully before using or accessing our website. If you do not agree with any part of the Terms, you may not access the site or use our services.

We reserve the right to update or modify these Terms at any time by posting changes on this page. Your continued use of the website constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., who provide the e-commerce platform enabling us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use this website.

You must not use our products or services for any unlawful purpose, or in violation of any Australian or local laws, including copyright and intellectual property laws.

You must not transmit viruses, malware or destructive code. Any breach of the Terms may result in immediate termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, copy, sell, resell or exploit any part of the Service without our express written permission.

Headings used in these Terms are for convenience only and do not limit or affect the Terms.

Section 3 – Accuracy, Completeness and Timeliness

We are not responsible if information on the site is inaccurate, incomplete or outdated. Material is provided for general information only and should not be relied upon without consulting primary or more complete sources.

We reserve the right to modify site content at any time, with no obligation to update information.

Section 4 – Modifications to Service and Prices

Prices for our products or services may change without notice.

We may modify or discontinue the Service at any time without notice.

We are not liable for any modification, price change, suspension or discontinuance of the Service.

Section 4.1 – Bookings, Payments & Deposits

Bookings made with Happiness Heals, whether in-store or online, are subject to the following conditions:

Deposits & Payments

• All bookings require a deposit or full payment to secure an appointment.
• Deposits are non-refundable. Management may, at its discretion, transfer a deposit to a gift voucher for store products.

Cancellations

• Bookings may be cancelled up to 2 days prior to the appointment (excluding courses).
• Where this occurs, funds paid minus the deposit may be converted into a gift voucher for store products.

Missed Appointments

• A missed appointment results in forfeiture of all funds paid.
• Any future bookings must be paid in full at the time of booking.

Rescheduling

• Rescheduling may be permitted with management approval.
• Rescheduled appointments must be used within 3 months of the original booking date.

Courses

• All course payments are non-refundable for change of mind.
• Courses have minimum attendance requirements; absences may affect other attendees.
• Rights under the Australian Consumer Law still apply.

Extreme Circumstances

Extreme Circumstances may apply where short-term, unforeseen emergencies have significantly affected your ability to attend or contact us. Examples include medical emergencies, family emergencies or recognised natural disasters. Management will determine eligibility on a case-by-case basis.

Section 5 – Products & Services

Some products or services may be available exclusively online. These may have limited quantities and may be subject to the Returns & Exchange Policy.

We make every effort to accurately display product colours and images; however, we cannot guarantee exact colour representation on individual screens.

We reserve the right to:

• limit sales to any person, region or jurisdiction;
• limit quantities of any product or service;
• discontinue any product at any time;
• change pricing or descriptions without notice.

We do not guarantee that any products or content will meet your expectations or that errors will be corrected.

Section 6 – Billing & Account Information

We reserve the right to refuse or cancel any order. We may limit quantities purchased per customer, household, address or payment method.

You agree to provide accurate, current and complete purchase and account information, including email, billing details and payment card details.

Section 7 – Optional Third-Party Tools

We may provide access to third-party tools that we neither monitor nor control. You agree that such tools are provided “as is” and “as available” without warranties of any kind. We are not liable for any issues arising from your use of optional third-party tools.

Section 8 – Third-Party Links

Third-party links on our site may direct you outside our website. We are not responsible for the content or accuracy of third-party websites and are not liable for any transactions with third-party providers.

Section 9 – User Comments & Submissions

By submitting creative ideas, suggestions, proposals or materials, you grant us unrestricted rights to edit, publish and use them without compensation.

You may not post unlawful, defamatory, obscene, abusive or infringing content. You are solely responsible for your comments and their accuracy.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies & Omissions

Occasionally information may contain errors relating to descriptions, pricing, promotions or availability. We reserve the right to correct errors or cancel orders affected by such issues.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for:

• unlawful purposes;
• infringing intellectual property rights;
• harassment, abuse or discrimination;
• uploading viruses or malicious code;
• collecting private information without consent;
• spamming, phishing or scraping;
• obscene or immoral activities;
• interfering with security features.

We may terminate your access for violating any prohibited use.

Section 13 – Disclaimer of Warranties

We do not guarantee uninterrupted, timely, secure or error-free service. You expressly agree that the Service is provided “as is” and “as available”.

We are not liable for indirect, incidental or consequential damages, except where required by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Happiness Heals and its officers, employees, agents, contractors and suppliers from any claims resulting from your breach of these Terms or violation of any law or third-party rights.

Section 15 – Severability

If any part of these Terms is deemed unlawful or unenforceable, that portion shall be severed without affecting the validity of the remainder.

Section 16 – Termination

These Terms remain in effect until terminated by either party. We may terminate your access to the Service without notice if you breach these Terms.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and us, superseding any prior agreements.

Section 18 – Governing Law

These Terms are governed by the laws of Victoria, Australia.

Section 19 – Changes to Terms

We may update these Terms at any time. It is your responsibility to check for changes. Your continued use of our website or the Service following the posting of changes constitutes acceptance of those changes.

Section 20 – Contact Information

For questions about these Terms, please contact us at info@happinessheals.com.au.

Section 21 – Definitions

Extreme Circumstances: Short-term, unforeseen emergencies that significantly impact your ability to attend your appointment or contact us. Examples include medical emergencies, family emergencies or natural disasters. Management will determine eligibility on a case-by-case basis.

Section 22 – Australian Consumer Law Notice

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in our policies excludes or limits the rights you have under Australian law.